Customer First Strategy Review

Share Customer First Strategy Review on Facebook Share Customer First Strategy Review on Twitter Share Customer First Strategy Review on Linkedin Email Customer First Strategy Review link

Derby Homes are reviewing their Customer First Strategy. The first Customer First Strategy was taken to Operational Board in June 2018, and this is the latest edition of the strategy. As a member of the Virtual Panel, we would like your feedback at this stage before we take any feedback or comments to Operational Board in September 2022.

To take part, please read the strategy and take the survey.

This consultation is now closed.

We listened to your feedback. Read the final strategy.

Derby Homes are reviewing their Customer First Strategy. The first Customer First Strategy was taken to Operational Board in June 2018, and this is the latest edition of the strategy. As a member of the Virtual Panel, we would like your feedback at this stage before we take any feedback or comments to Operational Board in September 2022.

To take part, please read the strategy and take the survey.

This consultation is now closed.

We listened to your feedback. Read the final strategy.

  • What you said

    Share What you said on Facebook Share What you said on Twitter Share What you said on Linkedin Email What you said link
    • You want us to be aware that not everyone can access online services
    • You agreed that we should invest in our online service offer for those who can access online
    • You agreed that we should keep our 4 key outcomes areas
    • You want us to make sure we keep face to face and over the phone services
    • You wanted us to be better with communication
    • You agreed with our vision

  • What we did

    Share What we did on Facebook Share What we did on Twitter Share What we did on Linkedin Email What we did link
    • We made sure we kept options for services as face to face and over the phone
    • We we retained the 4 key outcomes
    • We retained the vision of the policy
    • We are exploring digital options for customers who can access services
    • We created a programme for Senior Managers to periodically visit their teams and review the services from a customer perspective
Page last updated: 20 Feb 2025, 03:49 PM