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In creating this policy, we have consulted with our customers through a customer survey containing 9 questions and then gives an opportunity to explain why. 129 customers took part in the survey. Please see appendices. Generally, our customers were in agreement with the proposed policy.

On one question 3.2% (4 customers) disagreed that the policy clearly explains the difference between damp, mould and condensation, and their causes. On another question 6.6% (8 customers) did not feel the policy clearly explained Derby Homes' responsibilities in relation to damp, mould and condensation.

Some customers mentioned their own issues with damp, mould, and condensation. All those that gave us their contact information will be contacted to enable us to handle any issues. Some customers did not include contact details so we have been unable to contact them, and therefore take this opportunity to encourage customers who have issues with damp, mould, and condensation to report these directly to the Customer Service Team on 01332 888777.