Derby Homefinder Project

The Customer Voice reviewed the Homefinder service following feedback from customers who had gone through the process.

This involved scoping the project, conducting research, benchmarking the service with other housing providers, looking at complaints and working with the Social Housing Options Manager to gain a good understanding of the service area.

The group then wrote a Homefinder report with their findings and 17 recommendations for service improvement. Out of these, 12 were agreed to be implemented by the manager.

As of January 2025, the Customer Voice have decided to meet with relevant managers to review the recommendations.