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Privacy statement

We will treat all information provided in confidence and in accordance with our fair processing notice.

Derby Homes is the data controller for any personal information you provide. We will observe strict confidentiality in line with the Data Protection Act 2018. Information you provide will be used to carry out our complaint related functions of which they are intended and may be shared across departments within Derby Homes, relevant departments within Derby City Council or with other agencies as the function requires. For more information on your data protection rights as covered in our Fair Processing Notice. If you require printed copy of the Fair Processing Notice contact us by email: or alternatively you can write to us Information Governance, Derby Homes Ltd, 839 London Road, Derby, DE24 8UZ