Quality of Home

Share Quality of Home on Facebook Share Quality of Home on Twitter Share Quality of Home on Linkedin Email Quality of Home link

The Customer Voice carried out a review of the Quality of Home over the period of July 2023-August 2024. This involved talking to the Head of Repairs and his team about the overall service, and the Empty Homes Coordinator. Further to this, the Customer Voice took the opportunity to explore feedback from customers via the Customer Survey (perception) and from customers who had moved into their new homes within a 12-month period via the Post-Let Survey (transactional) to identify any reoccurring themes and trends emerging from dissatisfaction. The group also carried out void inspections with the Empty Homes Coordinator to spot-check whether properties were ready to re-let in line with Derby Homes’ Lettable Standard.

The Customer Voice carried out a review of the Quality of Home over the period of July 2023-August 2024. This involved talking to the Head of Repairs and his team about the overall service, and the Empty Homes Coordinator. Further to this, the Customer Voice took the opportunity to explore feedback from customers via the Customer Survey (perception) and from customers who had moved into their new homes within a 12-month period via the Post-Let Survey (transactional) to identify any reoccurring themes and trends emerging from dissatisfaction. The group also carried out void inspections with the Empty Homes Coordinator to spot-check whether properties were ready to re-let in line with Derby Homes’ Lettable Standard.

Page last updated: 05 Mar 2025, 04:17 PM