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7 people responded to the survey.

  • 71.4% agreed that the policy clearly explained what a rechargeable repair or service is.
  • 71.4% agreed that the policy clearly explained how we will recover the repair or service charges.
  • 85.7% agreed that the policy clearly explained the payment options for rechargeable repairs.
  • 100% agreed that the policy explained exceptions and the circumstances in which Derby Homes may apply discretion to recharging for repairs.
  • 71.4% agreed that the policy clearly explained how to complain if you did not agree.


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