What you said

  • 60% said they were aware of the policy
  • 57% thought the policy was positive
  • 62% Thought the policy was easy to read
  • 63% thought the policy was easy to understand
  • 72% said it will help tenants understand their rechargeable repairs responsibilities
  • 57% think the policy is fair
  • 67% agree we should look to recover rechargeable repairs once the tenancy has ended rather than during the termination period
  • People dealing with the estate of a deceased tenant cannot challenge the charges
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