What you said

The survey presented 8 extracts from the policy, and then posed the below questions. We received 32 responses, and the feedback was positive overall.

Question	Positive response
The policy clearly explains what a responsive repair is.	93.8%
The policy clearly explains the different ways you can report a repair to Derby Homes.	93.8%
The policy clearly explains what I should expect when I report a repair to Derby Homes.	84.4%
The policy clearly explains the difference between emergency and routine repairs and provides examples of these.	84.4%
The policy clearly outlines repair timescales.	78.2%
The policy clearly explains how tenants and leaseholders can expect to be contacted by Derby Homes about their repairs appointments.	84.4%
The policy clearly explains the responsibilities of customers and where to find more information specific to your tenancy.	90.6%
The policy clearly explains what you need to do if you want to make changes or improvements to your home, and where to find more information about the process.	93.8%