Advocacy and Authority to Act Policy

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Derby Homes understands we have tenants and prospective tenants with various needs, and some who feel they do not have the confidence, capability, or communication skills to engage with us about their tenancy.

We want to highlight the various ways in which people can be supported by a representative or advocate in their interactions with Derby Homes.

Your feedback is important to us, and we would like to hear your views on this policy. Have a read through the policy before taking part in our short survey.


This consultation has closed.

Derby Homes understands we have tenants and prospective tenants with various needs, and some who feel they do not have the confidence, capability, or communication skills to engage with us about their tenancy.

We want to highlight the various ways in which people can be supported by a representative or advocate in their interactions with Derby Homes.

Your feedback is important to us, and we would like to hear your views on this policy. Have a read through the policy before taking part in our short survey.


This consultation has closed.

  • What we did

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    As all of the feedback was positive, no changes were made following customer consultation. In creating this policy, we have consulted with the NFA, Blackpool Coastal Housing, and Flyde Coast Women’s Aid.

  • What you said

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    We received 4 responses to the consultation and all the feedback was positive.

    Question Agree %

    The policy is easy to read and understand
    		 100

    The policy clearly explains the difference between advocacy and authority to act
    		 100
    The policy clearly explains how to access advice and support should you need someone to act on your behalf when dealing with Derby Homes.
    		 100



Page last updated: 21 Feb 2025, 02:15 PM