Common Room and Community Space Policy Review Consultation

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We are reviewing our Common Room and Community Space Policy to ensure it is still relevant, fair and inclusive to all. As Derby Homes’ customers who pay a service charge to use the rooms, and those who use our common rooms for community activities and outreach services, we value your feedback.

This is your opportunity to tell us how you feel about the Community Room Policy and associated documents (see links below) and whether you feel we need to make any changes to improve services or how we manage the rooms.

We would be grateful if you could read these documents before completing a short questionnaire.

This survey is now closed.

We are reviewing our Common Room and Community Space Policy to ensure it is still relevant, fair and inclusive to all. As Derby Homes’ customers who pay a service charge to use the rooms, and those who use our common rooms for community activities and outreach services, we value your feedback.

This is your opportunity to tell us how you feel about the Community Room Policy and associated documents (see links below) and whether you feel we need to make any changes to improve services or how we manage the rooms.

We would be grateful if you could read these documents before completing a short questionnaire.

This survey is now closed.

  • What we've done

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    • We have made it clear in the booking form that the space hire is not for exclusive access, and that there is potential for Derby Homes trades staff or customers access the rooms.
    • We now have a team phone number and email which is advertised outside each community space and on the website.
    • We have reflected the wheelchair access in the Equality Impact Assessment and are working on reviewing accessibility for each room, in addition to the amount of furniture and room capacity to make sure it is safe.
    • We've changed the charging structure to an hourly rate to allow booking flexibility.
    • We've added that tenants who pay towards the charge of the room will be prioritised above all other groups and activities.
    • We reviewed the storage allowance for each room due to fire safety regulations.
    • We've added music licence requirements to the policy
    • We've enhanced the wording for our equality and diversity commitment for the spaces.


    View the updated policy

  • What you said

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    • 68.7% found the booking policy easy to understand
    • 62% knew how to contact Derby Homes about support with booking the spaces
    • 57.2% agreed that the space caters to their groups needs
    • 73.8% agreed that the space is accessible for all the members of their group
    • 38% of the groups use the Wi-Fi.
    • 30% store items in the community spaces
    • 50% think the charges for the rooms are fair

    Some other comments included: issues gaining entry to the rooms, accessibility issues and not knowing who to contact to book the room

Page last updated: 21 Feb 2025, 02:58 PM