What you said

  • The letter made sense to you
  • The advice did not consider the cost of living crisis and the price of utility bills
  • It is not always possible to dry clothes outside
  • Damp can be caused from issues which is out of the customers control
  • Wording around ‘rechargeable’ is not a clear
  • The tone of the letter was appropriate
  • The information in the letter was helpful
  • We should consider people who are not online and how we give advice
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Consultation has concluded