Consultation: Customer First principles

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We are looking to create Customer First principles to make sure we are clear on what we care about the most.

We have reviewed our Customer First Strategy and our existing values, and want to make them shorter, easier to understand and that they align with your expectations as a customer.

These are intended to be a set of values that describe how we expect all staff to interact with you.

Please complete our short survey below and tell us whether our initial ideas make sense.

Consultation closed

We are looking to create Customer First principles to make sure we are clear on what we care about the most.

We have reviewed our Customer First Strategy and our existing values, and want to make them shorter, easier to understand and that they align with your expectations as a customer.

These are intended to be a set of values that describe how we expect all staff to interact with you.

Please complete our short survey below and tell us whether our initial ideas make sense.

Consultation closed

  • CLOSED: This survey has concluded.

    Consultation: Customer First principles

    Your feedback is really important so that we can improve the way we communicate. 

    The consultation should take no longer than five minutes to complete.

    First we will give you six short statements, our drafted Customer First principles. Please tell us whether our initial ideas make sense.

    The final question gives you a chance to make any suggestions or comments.

    Thanks again for your time. 


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Page last updated: 27 Jul 2023, 02:00 PM