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At Derby Homes, we consider customer complaints as a vital tool when aiming for continuous improvement. Complaints provide direct insights into areas where our services may fall short, highlighting opportunities for service improvements we can make to make your experiences in the future.
Moreover, analysing complaints can reveal systemic issues, guiding targeted improvements and preventing future problems.
The Engagement and Feedback team work with the Complaints team to analyse complaints where Derby Homes have been found to be at fault, and also look at feedback we receive from other avenues, such as the Customer Survey.
Service improvements and lessons learnt from complaints are reported to the Operational Committee on a Quarterly basis and these reports and the minutes from the meetings are regularly updated when they become publicly available.
You can also read about our past consultations, and how we have actioned your feedback here.
At Derby Homes, we consider customer complaints as a vital tool when aiming for continuous improvement. Complaints provide direct insights into areas where our services may fall short, highlighting opportunities for service improvements we can make to make your experiences in the future.
Moreover, analysing complaints can reveal systemic issues, guiding targeted improvements and preventing future problems.
The Engagement and Feedback team work with the Complaints team to analyse complaints where Derby Homes have been found to be at fault, and also look at feedback we receive from other avenues, such as the Customer Survey.
Service improvements and lessons learnt from complaints are reported to the Operational Committee on a Quarterly basis and these reports and the minutes from the meetings are regularly updated when they become publicly available.
You can also read about our past consultations, and how we have actioned your feedback here.
