Previous consultations

2024

• We asked for your feedback on the Decant Policy.
• We consulted on our Advocacy and Authority to Act Policy.
• We updated our Anti-social behaviour policy and asked for your views.
• We reviewed our Pest and Infestations Policy to ensure that pest and infestation issues are managed appropriately and explain what you can do if you identify any pest issues within your home or communal areas.
• We asked for feedback on our Hate Crime Policy.
• We asked your views on our plans for your rent and service charges for next year.
• We introduced our Responsive Repairs Policy and asked for your feedback.
• We updated our Welfare Adaptations Policy.
• We asked for feedback on our Equity, Diversity, and Inclusion Strategy, as well as our Customer Needs and Adjustment Policy.

2023

• We reviewed our Common Room and Community Space Policy to ensure it is still relevant, fair and inclusive to all.
• We consulted on our Mobility Scooter Policy to help ensure customers, who wish to purchase a mobility scooter, are aware of their responsibilities in relation to the use, storage or charging before they purchase a scooter.
• We introduced a new Damp and Mould Policy, to pull together all strands of work we carry out to tackle instances of damp, mould and condensation in our properties.
• We asked about the best ways of getting you involved and giving us your views.
• We asked for your views on our publication: The Annual Report.
• We created our Customer First Principle.

2022

• We explored the option of a Major Works Repayment Policy through our Leaseholder Survey.
• We asked for feedback on our Customer First Strategy.
• We asked for your thoughts on our Home Release Scheme.
• We asked for your views on our publication: The Annual Report.
• We asked you to read our Condensation & Damp Proofing letter and to tell us your thoughts.
• We consulted on our Domestic Abuse Policy, which aims to ensure that all staff understand Domestic Abuse and outlines Derby Homes’ response to Domestic Abuse for our customers.
• We updated our Rechargeable Repairs Policy and asked you for your views.
• We reviewed our Pet Policy and asked for your thoughts.
• The Derby Homes Customer Voice scrutiny group asked for your input on their next project.
• We asked you to read our New Kitchen Letter to make sure it is clear and puts customers first.
• We updated our Garage and Stores Policy, and wanted to know your thoughts.
• We asked for your opinion on our Rent Calendar.
• We consulted on some changes to our Lettable Standards Policy.