Mobility Scooter Policy Consultation

Share Mobility Scooter Policy Consultation on Facebook Share Mobility Scooter Policy Consultation on Twitter Share Mobility Scooter Policy Consultation on Linkedin Email Mobility Scooter Policy Consultation link

We're reviewing our Mobility Scooter Policy.

The policy will help ensure customers, who wish to purchase a mobility scooter, are aware of their responsibilities in relation to the use, storage or charging before they purchase a scooter. This includes guidance on where scooters should be safely stored away so they do not block escape routes in the event of a fire and that the chargers are tested so these are in a safe condition.

Please read the policy and answer the survey below.

Consultation closed Tuesday 7 February 2023.

We're reviewing our Mobility Scooter Policy.

The policy will help ensure customers, who wish to purchase a mobility scooter, are aware of their responsibilities in relation to the use, storage or charging before they purchase a scooter. This includes guidance on where scooters should be safely stored away so they do not block escape routes in the event of a fire and that the chargers are tested so these are in a safe condition.

Please read the policy and answer the survey below.

Consultation closed Tuesday 7 February 2023.

  • What was said

    Share What was said on Facebook Share What was said on Twitter Share What was said on Linkedin Email What was said link

    85.7% thought the policy was easy to understand

    92.9% thought the policy is clear about how to use, store and charge mobility scooters

    100% thought the policy clearly explained the responsibilities of all mobility scooter users

    Other comments included:

    • Concerns around access to charging points
    • Concern for those that don't have space in homes.
    • Concerns around the enforcement of insurance


  • What we've done

    Share What we've done on Facebook Share What we've done on Twitter Share What we've done on Linkedin Email What we've done link
    • We will look at providing communal storage facilities in areas that have a high demand for them.
    • We will provide charging points in all storage facilities provided by us.
    • We have kept parts of the policy flexible to allow some tenants to store the scooters in the hallway of their home if it is safe and not blocking any escape routes in the event of a fire.
    • We recommend electric scooter users have insurance for their own protection, but will not enforce it.
Page last updated: 19 Oct 2023, 02:51 PM