Lettable Standard Policy Consultation

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We're currently reviewing our Lettable Standard policy and would love to know your thoughts on the proposed changes (the green text).

The Lettable Standard is the basic condition customers should expect their homes to be once they move in to a property. The standard covers:

  • safety
  • security
  • cleanliness
  • quality of repairs

Please read the Lettable Standard Policy, then answer our short survey.

This consultation is now closed

We're currently reviewing our Lettable Standard policy and would love to know your thoughts on the proposed changes (the green text).

The Lettable Standard is the basic condition customers should expect their homes to be once they move in to a property. The standard covers:

  • safety
  • security
  • cleanliness
  • quality of repairs

Please read the Lettable Standard Policy, then answer our short survey.

This consultation is now closed

  • What we did

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    • Created a lettable standards webpage
    • Empty Homes team has been created to improve the lettable standard of our properties
    • Surveyors will check 100% of properties
    • We will be introducing empty home inspectors

  • What you said

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    • 65% said they agreed that the policy was easy to read
    • 72% said it was easy to understand
    • 71% said the policy directly affects them
    • 93% said the policy clearly explained what condition their new home should be in, when they first move in
    • 93% said it would have helped to have a document available, that outlined the Lettable Standards with images showing what to expect, when they first moved in to their new home.


Page last updated: 14 Dec 2022, 02:23 PM