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12 customers responded to the consultation.

  • 75% said that the policy was easy to read and understand.
  • 2 people said that the format was not accessible and it was difficult to understand.
  • 91.7% said the policy included everything they would expect it to.
  • 100% agreed that the policy clearly outlines your responsibilities.
  • 7 people left positive comments about the responsibilities.
  • 100% agreed that the policy clearly explained how Derby Homes would take enforcement action.
  • We asked if there was anything else you wanted to add, and 2 people left responses.
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