Exeter House - Record logs

When we speak with customers, we often find the information we have about them is out of date. This can mean we don’t have the right phone number, we don’t know who lives with you and whether there have been any significant changes to circumstances. This means we may not be aware of how best we can deliver our services to suit your needs. 

Vist survey here

If you are unhappy with a service you’ve received from us, you can raise a complaint. You can make a complaint online, through email, over the phone, in writing or in person. Read more on how you can make a complaint.

You can contact the Housing Ombudsman at any time during the complaints process. Find out how to contact the Ombudsman.