New Kitchen Letter Consultation

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If your kitchen is due an upgrade, we'll send a letter letting you know what to expect and when the work is due.

We want your feedback to make sure our letter is clear and puts customers first.

To share your thoughts, read the letter and answer the survey below.

This consultation is now closed.

If your kitchen is due an upgrade, we'll send a letter letting you know what to expect and when the work is due.

We want your feedback to make sure our letter is clear and puts customers first.

To share your thoughts, read the letter and answer the survey below.

This consultation is now closed.

  • What you said

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    • We should add information about providing help to our disabled customers who may struggle to clear their kitchen.
    • We should include confirmation of customers kitchen choice.
    • Individual staff members should be named on the letter for contact, including their direct telephone number.
    • you think it pits customers first.

  • What we did

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    • We added a sentence to ask customers who may struggle to clear their kitchen to contact us and we will review each case individually.
    • Confirmations of kitchen choice will be sent in advance of the letter.
    • An individual staff member will be named on the letter with the usual Customer Service team number on. This is to ensure customer calls can be answered as staff are sometimes out on appointments.
Page last updated: 21 Feb 2025, 02:29 PM