Globe

Rechargeable Repairs Policy Consultation

In some instances, we charge customers for repair work and damage to their home's. We call these Rechargeable Repairs.

We're updating our Rechargeable Repairs Policy and want your feedback on our current policy.

To give your thoughts, read the policy and answer the survey below.

This consultation is now closed.

In some instances, we charge customers for repair work and damage to their home's. We call these Rechargeable Repairs.

We're updating our Rechargeable Repairs Policy and want your feedback on our current policy.

To give your thoughts, read the policy and answer the survey below.

This consultation is now closed.

News feed

What you said

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- 60% said they were aware of the policy
- 57% thought the policy was positive
- 62% Thought the policy was easy to read
- 63% thought the policy was easy to understand
- 72% said it will help tenants understand their rechargeable repairs responsibilities
- 57% think the policy is fair
- 67% agree we should look to recover rechargeable repairs once the tenancy has ended rather than during the termination period
- People dealing with the estate of a deceased tenant cannot challenge the charges
What we did

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- We will no longer pursue a payment for the rechargeable repairs for current tenants before the work is completed. The charge will be added to the rent account when the work has been completed and collected afterwards.
- More transparent with why they are being charged
- The tenant or the person dealing with the estate of a deceased tenant can raise a complaint if they do not agree with the charges.
Read the full policy

Page last updated: 21 Feb 2025, 02:50 PM